Terms of Service
By using ChargePool’s website, platform, or services, you agree to the following terms.
If you have any questions about these Terms of Service, please contact us at legal@chargepool.io.
- Use of services: ChargePool provides information and digital services for electric vehicle charging cost management. You agree to use these services only for lawful purposes.
- No energy supply: ChargePool is not an energy provider, insurer, or bank. We act solely as a digital layer for pricing and risk pooling.
- Data and privacy: Use of our services is subject to our privacy policy. You are responsible for ensuring the accuracy of any information you provide.
- Intellectual property: All content, logos, and materials on this site are owned by or licensed to ChargePool and may not be reused without permission.
- Disclaimer: Our services are provided on an as is basis. While we strive for accuracy and reliability, we do not guarantee uninterrupted or error-free operation.
- Changes: ChargePool may update these terms from time to time. Continued use of our services after updates means you accept the revised terms.
Privacy Policy
Your privacy matters to us. ChargePool collects only the information necessary to provide our service and never sells your data to third parties.
We are committed to transparency. This policy will evolve as we grow, but our promise remains the same: your data is yours, and we protect it with care.
- What we collect: We may collect account details (such as name and email), usage data (such as charging sessions and payment history), and technical information (such as device type and browser).
- How we use it: Data is used to deliver predictable billing, improve our algorithms, and provide support. We process information only for the purposes explained here and with your consent where required.
- How we protect it: All sensitive data is encrypted in transit and at rest. Access is restricted, and systems are monitored continuously. As we scale, independent audits will confirm our compliance with GDPR and Swiss data protection laws.
- Your rights: You have the right to access, correct, or delete your data at any time. You can also request that we limit or stop processing. To exercise these rights, contact us at legal@chargepool.io.
Security
At ChargePool, security is not an afterthought. It is a core principle that guides how we design, build, and operate our platform.
Our users’ trust depends on security — and we treat that responsibility with the highest priority.
- Data Protection: All sensitive information is encrypted and stored securely, with strict access controls to safeguard user privacy.
- Platform Integrity: Our systems are built for resilience, monitored continuously, and tested to prevent unauthorised access or disruption.
- Continuous Monitoring: We review, update, and improve our security measures regularly, and will engage third-party audits as we scale.
NEED CLARITY?
Questions about legal
or another concern?
Reach out to ChargePool and we’ll help direct your question to the right place.
Contact ChargePool Prefer email? info@chargepool.io